Privacy Policy

1. Overview

Commonground ("we", "us", or "our") operates a community management platform for residential communities, condo associations, and neighborhood groups. This Privacy Policy explains how we collect, use, and protect information when you use our services at commonground.app.

By using Commonground, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide:

• Name, email address, and password when you create an account
• Property address and unit number
• Phone number (optional)
• Community details entered by administrators
• Content you post: announcements, maintenance requests, documents, and votes

Information collected automatically:

• Log data including IP address, browser type, and pages visited
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain the Commonground platform
• To authenticate your identity and manage your account
• To send community notifications and announcements
• To process subscription payments
• To improve our services and develop new features
• To respond to support requests
• To comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Within your community: Administrators and board members can view resident profiles within their community.
• Service providers: We use trusted third parties (e.g., Supabase for database hosting, Stripe for payments) who are contractually bound to protect your data.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and row-level security policies to ensure residents can only access their own community's data. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to maintain your login session and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use the platform.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Community content (announcements, documents, etc.) may be retained by the community administrator after your account is removed.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Export your data in a portable format

To exercise any of these rights, contact us at privacy@commonground.app.

9. Children's Privacy

Commonground is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.